Privacy policy
PRIVACY POLICY
Last updated: July 20, 2026
OVERVIEW
Custom Auto Covers LLC, doing business as Custom Car Cover (“Custom Car Cover,” “we,” “us,” or “our”), operates this website, online store, and related services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- Visit or use our website;
- Create an account;
- Place or manage an order;
- Submit vehicle information or photographs;
- Contact customer support;
- Request fitment assistance;
- Submit a return, replacement, refund, or warranty claim;
- Subscribe to marketing communications; or
- Otherwise interact with our products and services.
Our website and online store, together with the products, content, customer support, fitment services, and related features we provide, are referred to in this Privacy Policy as the “Services.”
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Where required by applicable law, we will obtain your consent before collecting or using personal information for a particular purpose.
1. PERSONAL INFORMATION WE COLLECT
“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you or your household.
Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.
Depending on how you interact with us, we may collect or process the following categories of personal information.
A. CONTACT AND IDENTIFICATION INFORMATION
This may include:
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Business address, when applicable;
- Country or region;
- Account or customer identification number; and
- Other information used to identify or communicate with you.
B. ORDER AND TRANSACTION INFORMATION
This may include:
- Products viewed, selected, added to a cart, or purchased;
- Order number;
- Purchase date;
- Order value;
- Discounts or promotional codes;
- Shipping method;
- Order status;
- Tracking information;
- Delivery confirmation;
- Return, replacement, remake, refund, or cancellation information;
- Customer service history; and
- Other information associated with a transaction.
C. PAYMENT INFORMATION
Payments are processed by Shopify, payment processors, card networks, banks, PayPal, or other payment service providers.
Depending on the payment method used, these providers may collect payment card details, billing information, financial account information, payment authorization information, and fraud-prevention data.
We generally receive transaction confirmations and limited payment information, such as:
- Payment status;
- Payment method type;
- Billing name and address;
- Card brand;
- The final digits of a payment card;
- Transaction identifier; and
- Information necessary to process refunds or investigate payment issues.
We do not intentionally store complete payment card numbers or card security codes on our own systems.
D. ACCOUNT INFORMATION
If customer accounts are available, we may collect:
- Username;
- Password or account credentials;
- Account preferences;
- Saved addresses;
- Saved vehicle information;
- Order history;
- Wishlist or saved product information; and
- Account security information.
Customers are responsible for keeping their account credentials confidential.
E. VEHICLE AND FITMENT INFORMATION
Because we offer vehicle-specific products, we may collect:
- Vehicle year;
- Vehicle make;
- Vehicle model;
- Body style;
- Trim or configuration;
- Number of doors;
- Vehicle dimensions;
- Vehicle identification information voluntarily provided by the customer;
- Factory-installed accessories;
- Aftermarket accessories or modifications;
- Roof racks;
- Spoilers;
- Antennas;
- Body kits;
- Custom bumpers;
- Other vehicle characteristics; and
- Additional information needed to review product compatibility or fitment.
We use this information to review vehicle details, select or produce an appropriate product, provide installation support, and investigate fitment claims.
F. CUSTOMER-SUBMITTED PHOTOGRAPHS, VIDEOS, AND FILES
Customers may voluntarily provide:
- Vehicle photographs;
- Product photographs;
- Installation photographs;
- Measurements;
- Videos;
- Screenshots;
- Documents;
- Reviews;
- Fitment evidence;
- Packaging photographs; and
- Other files submitted for customer support, production, returns, replacements, remakes, refunds, or warranty claims.
Please avoid including unrelated people, license plates, home addresses, personal documents, or other unnecessary personal information in submitted photographs or videos.
When possible, customers should remove or cover information that is not needed for us to review the vehicle or product.
G. COMMUNICATION INFORMATION
We collect information that you include when communicating with us, including through:
- Email;
- Contact forms;
- Telephone calls;
- Customer support messages;
- Product reviews;
- Social media;
- Return requests;
- Fitment requests;
- Warranty claims; and
- Other communications.
This may include the content of the communication, attachments, contact details, order information, and the date and time of the communication.
H. DEVICE AND TECHNICAL INFORMATION
When you use the Services, we or our service providers may automatically collect:
- Internet Protocol address;
- Browser type;
- Device type;
- Operating system;
- Device identifiers;
- Network information;
- Language preferences;
- Time zone;
- Referring website;
- Cookie identifiers; and
- General location derived from an IP address.
I. WEBSITE USAGE INFORMATION
We may collect information about how visitors interact with the Services, including:
- Pages viewed;
- Links selected;
- Search terms;
- Products viewed;
- Products added to a cart;
- Checkout activity;
- Visit dates and times;
- Session duration;
- Referring sources;
- Website navigation activity; and
- Advertising or campaign interactions.
J. MARKETING AND COMMUNICATION PREFERENCES
We may collect:
- Email subscription status;
- Marketing consent;
- Communication preferences;
- Advertising preferences;
- Cookie choices;
- Data-sharing opt-out choices; and
- Records of consent or withdrawal of consent.
K. INFERENCES
Where permitted by law, we or our service providers may draw limited inferences from order activity, browsing activity, product interests, vehicle information, and previous interactions to:
- Recommend relevant products;
- Improve website organization;
- Personalize the shopping experience;
- Measure advertising performance; and
- Detect possible fraud or misuse.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
A. DIRECTLY FROM YOU
For example, when you:
- Place an order;
- Create an account;
- Submit vehicle details;
- Upload a photograph or video;
- Contact customer support;
- Request a return or refund;
- Submit a fitment or warranty claim;
- Complete a form;
- Write a review; or
- Subscribe to marketing communications.
B. AUTOMATICALLY THROUGH THE SERVICES
We may collect information automatically through:
- Cookies;
- Pixels;
- Tags;
- Software development kits;
- Analytics technologies;
- Server logs; and
- Similar technologies.
C. FROM SHOPIFY AND PAYMENT PROVIDERS
We may receive information from Shopify and payment providers that is necessary to:
- Operate our online store;
- Process transactions;
- Confirm payments;
- Prevent fraud;
- Process refunds;
- Manage orders; and
- Provide customer support.
D. FROM SERVICE PROVIDERS
We may receive information from companies that provide:
- Website hosting;
- Payment processing;
- Fraud prevention;
- Analytics;
- Advertising;
- Email delivery;
- Customer support;
- Product manufacturing;
- Order fulfillment;
- Warehousing;
- Shipping;
- Tracking;
- Returns processing; and
- Technical support.
E. FROM BUSINESS PARTNERS AND OTHER THIRD PARTIES
Where permitted by law, we may receive information from advertising partners, social media platforms, referral partners, public sources, and other third parties.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
A. PROVIDING AND FULFILLING THE SERVICES
We may use personal information to:
- Operate the website and online store;
- Process and confirm orders;
- Process payments;
- Arrange product manufacturing or selection;
- Verify vehicle information;
- Review vehicle compatibility and fitment;
- Communicate with customers about missing vehicle information;
- Arrange warehousing, fulfillment, and shipping;
- Provide tracking information;
- Deliver products;
- Process returns, replacements, remakes, refunds, and warranty claims;
- Maintain customer accounts;
- Provide customer support; and
- Perform our contractual obligations.
B. VEHICLE FITMENT AND CUSTOM PRODUCTION
We may use vehicle information, photographs, measurements, videos, and related communications to:
- Confirm vehicle year, make, model, and configuration;
- Identify relevant vehicle modifications;
- Review whether a product is appropriate for a vehicle;
- Produce or select vehicle-specific products;
- Provide installation guidance;
- Investigate fitment problems;
- Determine whether a remake or replacement is appropriate; and
- Resolve product or customer service claims.
We may provide necessary vehicle and order information to suppliers, manufacturers, fulfillment providers, or other service providers involved in producing or delivering the product.
We do not provide these service providers with complete payment card details.
C. COMMUNICATING WITH YOU
We may use personal information to:
- Send order confirmations;
- Request missing vehicle details;
- Send production or shipping updates;
- Provide tracking information;
- Respond to customer inquiries;
- Provide fitment or installation assistance;
- Communicate about returns or refunds;
- Send service-related notices;
- Inform customers about policy or account changes; and
- Maintain our business relationship with customers.
D. IMPROVING AND PERSONALIZING THE SERVICES
We may use personal information to:
- Understand how customers use the website;
- Improve product descriptions;
- Improve vehicle selection and fitment processes;
- Improve website navigation;
- Remember customer preferences;
- Recommend relevant products;
- Test website features;
- Measure website performance; and
- Develop new products or services.
E. MARKETING AND ADVERTISING
When permitted by law, we may use personal information to:
- Send promotional emails;
- Inform subscribers about products, offers, or store updates;
- Measure marketing campaign performance;
- Display relevant advertisements;
- Create or measure advertising audiences; and
- Personalize promotional content.
We send promotional emails only where permitted by applicable law. Customers can unsubscribe at any time by selecting the unsubscribe link included in a marketing email.
We use text-message marketing only when a customer has separately opted in to receive text messages.
Even after a customer unsubscribes from marketing, we may continue sending non-promotional communications relating to orders, payments, deliveries, accounts, returns, or customer service.
F. SECURITY AND FRAUD PREVENTION
We may use personal information to:
- Authenticate accounts;
- Verify transactions;
- Detect unauthorized payment activity;
- Prevent fraud;
- Investigate suspicious orders;
- Protect customers;
- Protect our website and systems;
- Enforce our policies; and
- Prevent unlawful, unsafe, or abusive activity.
G. LEGAL AND COMPLIANCE PURPOSES
We may use personal information to:
- Comply with applicable laws;
- Maintain tax and accounting records;
- Respond to valid legal requests;
- Cooperate with courts, regulators, or law enforcement;
- Establish, exercise, or defend legal claims;
- Investigate violations of our policies;
- Resolve disputes;
- Protect our legal rights; and
- Protect the rights, property, or safety of customers and others.
4. LEGAL BASES FOR PROCESSING
Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:
A. PERFORMANCE OF A CONTRACT
We process information when necessary to:
- Process an order;
- Confirm vehicle details;
- Produce or select a product;
- Arrange payment;
- Fulfill and ship an order;
- Provide customer support; or
- Process a return, replacement, or refund.
B. LEGITIMATE INTERESTS
We may process information where reasonably necessary for legitimate business interests, including:
- Operating and improving the Services;
- Preventing fraud;
- Protecting website security;
- Understanding customer needs;
- Providing customer support;
- Measuring business performance; and
- Marketing our products where permitted.
We consider the effect of this processing on individual privacy rights.
C. CONSENT
We may rely on consent for activities such as:
- Promotional email subscriptions;
- Text-message marketing;
- Optional cookies;
- Certain personalized advertising; and
- Other processing where consent is required.
Consent may be withdrawn at any time, subject to applicable law.
D. LEGAL OBLIGATIONS
We may process information when necessary to comply with tax, accounting, consumer protection, regulatory, law enforcement, or other legal requirements.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information for legitimate business purposes to the following categories of recipients.
A. SHOPIFY
We disclose information to Shopify to host and operate our online store, process transactions, provide ecommerce functionality, improve services, maintain security, and support features used by our store.
B. PAYMENT PROCESSORS AND FINANCIAL INSTITUTIONS
We may disclose information to:
- Payment processors;
- Card networks;
- Banks;
- PayPal;
- Fraud-prevention services; and
- Other financial service providers.
These providers use information to authorize payments, prevent fraud, process refunds, and provide payment-related services.
C. SUPPLIERS AND MANUFACTURERS
We may disclose information necessary to produce, select, or verify a vehicle-specific product, including:
- Order reference;
- Product selection;
- Vehicle year, make, model, and configuration;
- Relevant vehicle measurements;
- Relevant vehicle photographs;
- Relevant modification details; and
- Production instructions.
We limit the information provided to what is reasonably necessary for production or fitment review.
D. FULFILLMENT, WAREHOUSING, SHIPPING, AND RETURNS PROVIDERS
We may disclose information to third-party logistics providers, warehouses, shipping carriers, tracking providers, and return-processing facilities.
This information may include:
- Customer name;
- Delivery or return address;
- Telephone number;
- Email address;
- Order number;
- Product information;
- Package information; and
- Return or tracking information.
E. TECHNOLOGY AND BUSINESS SERVICE PROVIDERS
We may disclose information to providers that support:
- Website hosting;
- Cloud storage;
- Information technology;
- Cybersecurity;
- Analytics;
- Email delivery;
- Customer support;
- Product reviews;
- Advertising;
- Accounting;
- Legal services; and
- Business administration.
F. ADVERTISING AND MARKETING PARTNERS
Depending on our settings, the technologies used by our store, your location, and your privacy choices, we may disclose online identifiers, device information, usage information, and shopping activity to advertising or analytics partners.
Some privacy laws may define certain personalized advertising disclosures as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged for the information.
We do not sell personal information in exchange for direct monetary payment.
Where required by applicable law, customers may opt out of qualifying sales, sharing, or targeted advertising as explained in the “Your Privacy Rights” section below.
G. WHEN YOU DIRECT OR AUTHORIZE DISCLOSURE
We may disclose information when you request or authorize us to do so, including when:
- Shipping an order;
- Using a third-party login;
- Interacting with a social media feature;
- Requesting communication with a carrier; or
- Asking us to provide information to another person or service.
H. BUSINESS TRANSFERS
Personal information may be disclosed as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or transfer of all or part of our business.
I. LEGAL AND SAFETY DISCLOSURES
We may disclose information when reasonably necessary to:
- Comply with law;
- Respond to a subpoena, court order, search warrant, or government request;
- Enforce our policies;
- Detect or prevent fraud;
- Protect our rights;
- Protect customers; or
- Protect the safety of another person.
6. OUR RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify.
Information submitted through the Services is transmitted to and processed by Shopify and other service providers that may be located in countries other than the country where you reside.
Shopify collects and processes personal information about access to and use of Shopify-hosted stores to provide, protect, and improve Shopify’s services.
Depending on our Shopify settings and the features used by our store, Shopify may process information from interactions with our store, Shopify, and other participating merchants to provide enhanced ecommerce, analytics, fraud-prevention, marketing, or personalized advertising features.
In circumstances where Shopify independently determines the purposes and methods of processing, Shopify is responsible for that processing and for responding to applicable privacy requests relating to that processing.
For more information, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
7. COOKIES AND SIMILAR TECHNOLOGIES
We, Shopify, and our service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies.
These technologies may be used to:
- Keep the website functioning;
- Remember cart contents;
- Maintain customer sessions;
- Remember preferences;
- Process checkout activity;
- Maintain security;
- Detect fraud;
- Measure website performance;
- Understand visitor activity;
- Measure advertising performance; and
- Personalize content or advertising where permitted.
Some cookies are necessary for the website to operate and cannot be disabled through our cookie preference tools.
Other cookies, including certain analytics and advertising cookies, may be optional depending on your location.
Where required by law, we request consent before using optional cookies.
Customers may manage available cookie choices through our website’s cookie banner or privacy preferences.
Browser settings may also allow cookies to be blocked or deleted. Blocking certain cookies may affect website functionality, saved preferences, checkout, or account features.
8. THIRD-PARTY WEBSITES AND SERVICES
The Services may contain links to websites, applications, social media platforms, or services operated by third parties.
We do not control the privacy, security, content, or practices of third-party services.
Information provided directly to a third-party service is governed by that third party’s privacy policy and terms.
Customers should review the privacy policies of third-party services before providing personal information.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period depends on factors such as:
- Whether a customer account remains active;
- Whether information is needed to fulfill an order;
- Whether information is needed for fitment or warranty support;
- The duration of a customer service matter;
- Tax, accounting, and recordkeeping obligations;
- Fraud-prevention requirements;
- Legal limitation periods;
- Contractual obligations;
- Dispute resolution; and
- Applicable law.
We may retain certain order, payment confirmation, tax, shipping, refund, and customer service records after an order has been completed when necessary for legal, accounting, fraud-prevention, or dispute-resolution purposes.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.
10. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of internet transmission, electronic storage, or information-security system is completely secure.
We cannot guarantee absolute security.
Customers should not send complete payment card details, passwords, government identification documents, or other highly sensitive information through ordinary email unless specifically requested through an appropriate secure method.
Customers are responsible for protecting account passwords and should contact us promptly if they believe an account or transaction has been accessed without authorization.
11. CHILDREN’S PRIVACY
The Services are intended for adult customers and are not directed to children under 16 years of age.
We do not knowingly collect personal information from children under 16.
If a parent or legal guardian believes that a child has provided personal information to us, the parent or guardian may contact us using the information below and request that the information be reviewed or deleted.
We do not knowingly sell or share, as those terms are defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.
12. YOUR PRIVACY RIGHTS
Depending on where you reside and subject to applicable law, you may have some or all of the following rights.
A. RIGHT TO ACCESS OR KNOW
You may have the right to request:
- Confirmation that we process your personal information;
- Access to personal information we maintain about you;
- Categories of personal information collected;
- Sources of personal information;
- Purposes for collecting or using the information; and
- Categories of third parties to whom information has been disclosed.
B. RIGHT TO CORRECT
You may have the right to request correction of inaccurate personal information.
C. RIGHT TO DELETE
You may have the right to request deletion of personal information, subject to exceptions permitted by law.
For example, we may need to retain certain information to:
- Complete a transaction;
- Process a return or refund;
- Maintain tax or accounting records;
- Prevent fraud;
- Resolve a dispute;
- Comply with law; or
- Establish or defend a legal claim.
D. RIGHT TO DATA PORTABILITY
You may have the right to receive certain personal information in a portable and reasonably usable format.
E. RIGHT TO OPT OUT OF SALE, SHARING, OR TARGETED ADVERTISING
Depending on your location, you may have the right to opt out of activities legally defined as:
- Sale of personal information;
- Sharing of personal information; or
- Processing for targeted advertising.
Where available, you can submit an opt-out request through the data-sharing opt-out page or privacy choices link displayed on our website.
F. GLOBAL PRIVACY CONTROL
Where required by applicable law and technically supported, we recognize the Global Privacy Control preference signal as an opt-out request for the browser and device sending the signal.
G. RIGHT TO WITHDRAW CONSENT
Where processing is based on consent, you may withdraw consent at any time.
Withdrawal does not affect processing that occurred before the consent was withdrawn.
H. RIGHT TO RESTRICT OR OBJECT
Depending on where you reside, you may have the right to restrict or object to certain processing of personal information.
based on consent, you may withdraw consent at any time.
Withdrawal does not affect processing that occurred before the consentI. RIGHT TO APPEAL
Where provided by applicable law, you may have the right to appeal a decision concerning a privacy request.
Instructions for submitting an appeal will be included in our response when applicable.
J. RIGHT TO NON-DISCRIMINATION
We will not unlawfully discriminate against a customer for exercising an applicable privacy right.
13. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy request, contact:
info@carcovercustom.com
Please use the subject line:
Privacy Request
Please include:
- Your full name;
- The email address associated with your account or order;
- Your order number, when applicable;
- Your country or state of residence;
- The privacy right you wish to exercise; and
- Sufficient information to help us locate the relevant records.
We may need to verify your identity before processing a request.
Verification may include confirming information associated with an account or transaction.
We will not request more information than is reasonably necessary to verify and process the request.
Where permitted by law, an authorized agent may submit a request on your behalf. We may request evidence that the agent has authority to act for you and may also ask you to verify your identity directly.
We will respond within the timeframe required by applicable law.
Some requests may be denied or limited where an exception applies. When required, we will explain the reason for the decision.
14. MARKETING COMMUNICATION CHOICES
Customers may unsubscribe from promotional emails by selecting the unsubscribe link included in an email.
Customers who separately opted in to text messages may follow the opt-out instructions included in the message.
Opting out of marketing does not prevent us from sending transactional or service communications, including:
- Order confirmations;
- Vehicle information requests;
- Shipping updates;
- Delivery notices;
- Return or refund communications;
- Account notices; and
- Responses to customer support requests.
15. COMPLAINTS
Questions or complaints about our privacy practices may be submitted using the contact information below.
We will review privacy complaints and make reasonable efforts to respond.
Depending on where you reside, you may also have the right to contact or lodge a complaint with a local data protection, consumer protection, or privacy authority.
16. INTERNATIONAL DATA TRANSFERS
We and our service providers may process personal information in countries other than the country where you reside.
These countries may have privacy laws that differ from those in your jurisdiction.
Where required for transfers of personal information from the European Economic Area, United Kingdom, Switzerland, or another jurisdiction that regulates international transfers, we rely on recognized transfer mechanisms, such as:
- Adequacy decisions;
- Standard Contractual Clauses;
- The United Kingdom International Data Transfer Addendum;
- Contractual safeguards; or
- Other legally recognized transfer methods.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in:
- Our products or Services;
- Our privacy practices;
- Shopify features;
- Service providers;
- Legal requirements;
- Technology; or
- Business operations.
The updated Privacy Policy will be posted on this page with a revised “Last updated” date.
Where required by law, we will provide additional notice of material changes.
18. CONTACT US
For questions, complaints, or privacy requests, please contact:
Custom Auto Covers LLC
Doing business as Custom Car Cover
Registered in Wyoming, United States
Privacy contact email:
info@carcovercustom.com
Phone:
+1 (307) 381-8032
Customer support hours:
Monday–Friday, 9:00 AM–5:00 PM MT
Business correspondence address:
439 US Route 1, Ste A3
York, ME 03909
United States
For purposes of applicable data protection laws, Custom Auto Covers LLC is the controller of personal information collected through our Services, except where Shopify or another service provider independently determines the purposes and methods of its own processing.
The business correspondence address is not a product return address.
Product returns require prior authorization and must be sent to the authorized return facility specified in our Return, Refund & Fitment Policy and return approval instructions.