Shipping policy
Thank you for choosing Custom Car Cover.
Certain vehicle-specific covers are produced using the vehicle year, make, model, body style, and configuration information provided or confirmed by the customer. Please review the following production and shipping information before placing an order.
1. Vehicle Information Review and Order Changes
After an order is placed, we review the vehicle information submitted with the order.
Customers may request a correction or cancellation within 24 hours of placing the order. Vehicle-specific production begins after this 24-hour review period and after all required vehicle information has been confirmed.
If additional vehicle information or photographs are required, we will contact the customer by email. The estimated production timeline begins after the requested information has been received and confirmed.
Customers are responsible for reviewing the vehicle information included in their order confirmation and contacting us promptly if any information is incorrect.
2. Estimated Production and Delivery Timeline
Our estimated timeline for vehicle-specific covers is:
Vehicle verification and production:
5–8 business days
Shipping transit:
7–12 business days
Total estimated delivery:
12–20 business days after the order and all required vehicle information have been confirmed.
Business days do not include weekends or U.S. federal holidays.
These timelines are estimates and are not guaranteed delivery dates. Delivery may take longer during peak periods, holidays, severe weather, carrier disruptions, remote-area deliveries, or when additional vehicle information is required.
If a meaningful delay occurs, we will contact the customer using the email address provided with the order.
3. Shipping Rates and Destinations
Free standard shipping is available for eligible orders shipped to the 48 contiguous United States.
Orders to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and certain remote locations may require additional shipping charges or longer delivery times.
When service to these locations is available, applicable charges will be displayed during checkout or confirmed with the customer before the order enters production.
4. Tracking Information
A shipping confirmation email containing the tracking number will be sent after the carrier accepts the shipment.
Tracking information may require 24–48 hours to become active in the carrier’s system.
Customers are encouraged to monitor their tracking information and contact us promptly if the shipment appears delayed or if the delivery address needs attention.
5. Shipping Address Changes
Customers should carefully review the shipping address before completing checkout.
Please contact us as soon as possible if an address correction is required. We cannot guarantee that an address can be changed after production or shipment has begun.
Additional carrier charges resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer when the address cannot be corrected before dispatch.
6. Separate Shipments
Accessories, care products, or other non-custom items may be shipped separately from a vehicle-specific cover.
When an order is divided into multiple shipments, separate tracking information may be provided for each package. Customers will not be charged additional standard shipping fees solely because an order is shipped separately.
7. Lost, Delayed, or Missing Packages
Please contact us at info@carcovercustom.com if:
- Tracking has not updated for an extended period;
- A shipment appears lost;
- Tracking shows delivered but the package cannot be located;
- The package is returned to the sender.
For packages marked as delivered, customers should first check around the delivery location, household members, neighbors, building management, and any available carrier delivery photograph.
We will assist in opening an investigation with the carrier and review the available tracking and delivery information. The appropriate resolution may include continued carrier investigation, replacement, or refund, depending on the circumstances and investigation outcome.
8. Damaged Shipments
Please inspect the package after delivery.
If an item arrives damaged, contact info@carcovercustom.com as soon as possible, preferably within 7 days of delivery, and provide:
- The order number;
- Photographs of the external packaging;
- Photographs of the product;
- A description of the damage.
After reviewing the information, we may provide troubleshooting assistance, replacement, return instructions, or a refund, depending on the circumstances.
Requesting photographs within 7 days helps us investigate carrier damage and does not limit any rights that cannot be excluded under applicable law.
9. Customer Support
For questions regarding production, tracking, delivery, or vehicle information, contact:
Email: info@carcovercustom.com
Phone: +1 (307) 381-8032
Support hours: Monday–Friday, 9:30 AM–5:00 PM MT
Business correspondence address:
439 US Route 1, Ste A3
York, ME 03909
United States
This is not a return address. Please contact us before sending any product. Approved returns will receive an RMA number and return instructions.