Terms of service
TERMS OF SERVICE
Last updated: July 19, 2026
OVERVIEW
This website and online store are operated by Custom Auto Covers LLC, doing business as Custom Car Cover (“Custom Car Cover,” “we,” “us,” or “our”).
Throughout these Terms of Service, the term “Services” refers to our website, online store, products, content, features, customer support, and related services.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and services to customers.
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced on our website, govern your access to and use of the Services.
By visiting our website, submitting information, creating an account, or purchasing a product or service, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using the Services. If you do not agree to these Terms, you should not access or use the Services.
Nothing in these Terms limits any consumer right or remedy that cannot legally be excluded or limited under applicable law.
SECTION 1 – ELIGIBILITY AND ACCOUNTS
By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian where required.
When creating an account or placing an order, you agree to provide accurate, current, and complete information, including your name, email address, telephone number, billing information, shipping address, and vehicle information.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You may not use false information, impersonate another person, use a payment method without authorization, or create an account for fraudulent or unlawful purposes.
We may suspend or restrict an account when we reasonably believe that the account information is inaccurate, the account has been compromised, or the account is being used in violation of these Terms.
SECTION 2 – PRODUCT INFORMATION
We make reasonable efforts to display and describe our products accurately.
Product colors and appearance may vary slightly due to photography, lighting, production batches, material characteristics, screen settings, and device configuration.
Minor differences in stitching, texture, shade, packaging, or construction that do not materially affect the product’s intended function are not necessarily considered defects.
Product descriptions, specifications, prices, availability, and designs may be updated when reasonably necessary. Any material change affecting an accepted order will be communicated to the customer when required.
Some products offered through our store are vehicle-specific products. Other products, including care accessories, storage products, optional protection products, or replacement coverage, might not be custom-made and may be subject to different terms stated on the applicable product page.
SECTION 3 – VEHICLE INFORMATION AND FITMENT REVIEW
Vehicle-specific products are produced or selected using the vehicle information provided or confirmed by the customer.
Depending on the product, required information may include:
- Vehicle year;
- Make;
- Model;
- Body style;
- Trim or configuration;
- Number of doors;
- Vehicle dimensions;
- Factory or aftermarket modifications;
- Photographs of the vehicle; and
- Other information reasonably required to confirm fitment.
Customers are responsible for reviewing the vehicle information shown in their order confirmation and notifying us promptly if any information is incorrect or incomplete.
Our fitment review is based on the information supplied by the customer and the reasonably available vehicle specifications.
Customers must disclose relevant modifications, accessories, spoilers, roof racks, antennas, body kits, wide-body conversions, custom bumpers, or other changes that could affect fitment.
We cannot guarantee fitment based on inaccurate, incomplete, or undisclosed vehicle information.
When additional information is needed, we may contact the customer by email or telephone. Production and delivery timelines may be paused until the required information is received and confirmed.
If we make a production or selection error after receiving accurate and complete vehicle information, we will review the issue and provide an appropriate remedy under our Return and Refund Policy.
SECTION 4 – ORDERS AND ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase the selected products or services.
An automated order confirmation acknowledges that we received the order but does not necessarily mean that the order has been finally accepted.
An order is accepted when we confirm acceptance, begin authorized production, fulfill the order, or send a shipment confirmation.
We reserve the right to decline, place on hold, or cancel an order for legitimate reasons, including:
- Incomplete or inconsistent vehicle information;
- Product or material unavailability;
- Pricing or listing errors;
- Payment authorization failure;
- Suspected fraud or unauthorized payment activity;
- Shipping restrictions;
- Violation of these Terms; or
- Circumstances that make fulfillment impractical or unlawful.
If we cancel an order after payment has been collected and no amount is otherwise properly owed, we will refund the applicable amount to the original payment method.
We may limit the quantity of products purchased by a person, household, account, payment method, billing address, or shipping address when reasonably necessary to prevent fraud, unauthorized resale, or inventory abuse.
SECTION 5 – CUSTOM PRODUCTS, ORDER CHANGES, AND CANCELLATIONS
Customers may request a correction, modification, or cancellation within 24 hours after placing an order.
During this period, we may review the submitted vehicle information and contact the customer for clarification.
Vehicle-specific production generally begins after the 24-hour review period and after all required vehicle information has been confirmed.
Once custom production has begun, the order generally cannot be canceled or materially changed because labor, materials, and production capacity have already been committed to that customer’s vehicle specification.
A cancellation request is not approved until we confirm approval in writing.
If a customer supplies incorrect or incomplete vehicle information and production has already begun, additional costs may apply to remake or replace the product.
Accessories and other non-custom products may have different cancellation conditions as stated in our Return and Refund Policy.
SECTION 6 – PRICES, TAXES, AND PAYMENT
Prices, discounts, promotional offers, and product availability may change without notice before an order is placed.
The price charged will be the price displayed at checkout and included in the applicable order confirmation, subject to correction of obvious pricing or technical errors.
Unless otherwise stated, displayed prices do not include applicable sales tax, import duties, customs charges, expedited shipping charges, remote-area surcharges, or other government-imposed fees.
Eligible orders shipped to the 48 contiguous United States receive free standard shipping as described in our Shipping Policy.
Additional charges or longer delivery times may apply to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and certain remote locations.
You agree to provide accurate and authorized payment information. You represent that you are authorized to use the payment method submitted with the order.
Payment may be processed by Shopify, PayPal, card networks, banks, or other payment service providers. Their separate terms and privacy practices may also apply.
Unless a product page and checkout clearly state otherwise and you separately agree, purchases made through our store are one-time purchases and do not automatically renew.
We will not impose recurring charges without clear disclosure and the customer’s affirmative authorization.
SECTION 7 – SHIPPING AND DELIVERY
Vehicle-specific orders require verification, preparation, production, and shipping.
Unless a different estimate is clearly stated on the applicable product page, the estimated timeline is:
Vehicle verification and production:
5–8 business days
Shipping transit:
7–12 business days
Total estimated delivery:
12–20 business days after the order and all required vehicle information have been confirmed.
Business days do not include weekends or applicable U.S. federal holidays.
Delivery times are estimates and are not guaranteed arrival dates.
Delivery may be affected by:
- Delays in receiving vehicle information;
- Peak-order periods;
- Material or production delays;
- Severe weather;
- Carrier disruptions;
- Holidays;
- Customs processing;
- Remote-area delivery;
- Address problems; or
- Other circumstances outside our reasonable control.
If a material delay occurs, we will make reasonable efforts to notify the customer using the contact information associated with the order.
Tracking information will generally be provided after the carrier accepts the shipment. Tracking may require 24–48 hours to become active.
Customers are responsible for providing a complete and accurate shipping address.
Please contact us promptly if an address correction is required. We cannot guarantee that an address can be changed after production or shipment has begun.
If a package is lost, damaged, materially delayed, returned to sender, or marked as delivered but cannot be located, the customer should contact us so that we can investigate with the carrier.
Depending on the circumstances and investigation outcome, an appropriate resolution may include continued investigation, replacement, return instructions, store credit, or refund.
Additional shipping information is provided in our Shipping Policy.
SECTION 8 – RETURNS, REFUNDS, AND PRODUCT ISSUES
Returns, replacements, refunds, and fitment claims are governed by our Return and Refund Policy.
Customers should contact us within 30 days after delivery when a product:
- Arrives damaged;
- Is defective;
- Is materially different from the product ordered;
- Is the wrong product; or
- Does not reasonably fit the accurate vehicle information confirmed on the order.
Customers may be required to provide:
- The order number;
- Vehicle year, make, model, body style, and trim;
- Photographs of the product;
- Photographs showing the reported fitment or quality issue;
- Photographs of the packaging; and
- Other information reasonably necessary to evaluate the claim.
Depending on the circumstances, we may provide troubleshooting assistance, replacement, repair, remake, return authorization, store credit, or refund.
Because vehicle-specific products are made or selected using confirmed vehicle details, change-of-mind returns are generally not accepted after custom production has begun.
We generally cannot provide a full refund when a product was manufactured correctly but the customer supplied incorrect, incomplete, or misleading vehicle information.
This does not affect any right or remedy that cannot legally be excluded.
Customers must contact us before sending a return.
Approved returns will receive return instructions and, where applicable, a return merchandise authorization number.
Products sent without prior authorization may be delayed, refused, or returned to the sender.
Do not send returns to our business correspondence address or registered agent address unless we have specifically instructed you to do so in writing.
Approved refunds will be issued to the original payment method. Banks and payment providers may require additional time to post a completed refund.
SECTION 9 – OPTIONAL COVERAGE, PROTECTION PRODUCTS, AND PROMOTIONS
Optional replacement coverage, protection plans, care kits, or similar add-on products may be governed by additional terms displayed on the applicable product page.
Customers should review those terms before purchasing an optional add-on.
Unless clearly disclosed and separately accepted, optional protection or replacement products are not recurring subscriptions and do not automatically renew.
Promotional offers may have separate eligibility requirements, expiration dates, exclusions, quantity limits, or discount conditions.
Where promotional terms conflict with these Terms, the specific promotional terms apply only to that promotion.
SECTION 10 – INTELLECTUAL PROPERTY
The website and Services, including text, graphics, photographs, videos, logos, product names, designs, page layouts, software, and other content, are owned by or licensed to Custom Auto Covers LLC and are protected by applicable intellectual property laws.
“Custom Car Cover,” related logos, product names, designs, and slogans are trade names, trademarks, service marks, or other intellectual property of Custom Auto Covers LLC or its licensors, whether registered or unregistered.
You may access and use the website for personal, lawful, and non-commercial shopping purposes.
Without our prior written permission, you may not:
- Copy or reproduce material from the Services;
- Modify or create derivative works;
- Republish or commercially distribute content;
- Remove copyright or ownership notices;
- Use our branding in a misleading manner;
- Scrape product information or pricing for commercial purposes; or
- Represent that you are affiliated with or endorsed by us.
Nothing in these Terms grants a license to use our intellectual property except for the limited right to access and use the Services in accordance with these Terms.
SECTION 11 – THIRD-PARTY TOOLS, SERVICES, AND LINKS
The Services may include tools, applications, payment services, tracking services, maps, social media features, or links operated by third parties.
We do not control all third-party websites or services and are not responsible for their independent content, availability, security, terms, or privacy practices.
Use of a third-party service may be subject to that third party’s terms and policies.
Customers should review applicable third-party terms before providing information or completing a transaction through a third-party service.
A link to a third-party website does not necessarily mean that we endorse every product, statement, or practice associated with that website.
SECTION 12 – RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify.
Purchases made through our store are transactions directly between the customer and Custom Auto Covers LLC, doing business as Custom Car Cover.
Shopify provides ecommerce technology and related services but is not the seller of our products.
Questions, claims, refunds, returns, delivery issues, and product support requests should be directed to us using the contact information listed below.
SECTION 13 – PRIVACY
Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.
Because our store is hosted by Shopify and may use third-party payment, analytics, advertising, fulfillment, and customer-support services, personal information may also be processed by those providers in accordance with their own privacy policies.
By using the Services, you acknowledge that information may be processed in countries other than the country in which you reside, subject to applicable privacy law.
SECTION 14 – REVIEWS, PHOTOGRAPHS, AND FEEDBACK
When you voluntarily submit a review, photograph, video, suggestion, testimonial, or other feedback, you represent that:
- You created it or have permission to submit it;
- It does not infringe another person’s rights;
- It is accurate and reflects your genuine experience;
- Any compensation or incentive has been disclosed; and
- It does not contain unlawful, defamatory, abusive, deceptive, or malicious content.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, display, and distribute submitted feedback for operating, improving, and promoting the Services.
We will not knowingly present fabricated customer reviews as genuine customer experiences.
We may remove or decline to publish feedback that violates these Terms, contains personal information, is unrelated to the product, or appears fraudulent or misleading.
SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, the Services may contain typographical errors, inaccuracies, technical errors, or omissions relating to product descriptions, vehicle compatibility, prices, promotions, availability, shipping charges, or delivery estimates.
We may correct errors and update information when reasonably necessary.
If a material error affects an order that has already been submitted, we will contact the customer when appropriate and provide available options, which may include confirming the corrected information or canceling and refunding the affected order.
We will not use this section to avoid obligations for an order that has already been validly accepted where applicable law does not permit such avoidance.
SECTION 16 – PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use or attempt to use the Services:
- To violate any applicable law or regulation;
- To commit fraud or make an unauthorized purchase;
- To submit false payment, identity, address, or vehicle information;
- To infringe intellectual property rights;
- To harass, threaten, abuse, or defame another person;
- To distribute viruses, malware, or harmful code;
- To interfere with website security or operation;
- To access another customer’s account;
- To collect personal information without authorization;
- To send spam or deceptive communications;
- To bypass technical restrictions or security features;
- To conduct unauthorized scraping or automated extraction;
- To impersonate another person or entity; or
- To use the Services in a way that could harm customers, our business, Shopify, service providers, or other users.
We may suspend or terminate access when we reasonably believe that a user has violated this section.
SECTION 17 – DISCLAIMER OF WARRANTIES
We make the express commitments stated in our product descriptions, Shipping Policy, Return and Refund Policy, and any applicable written warranty.
Except for those express commitments and any rights that cannot legally be excluded, the website and online Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or compatible with every device or browser.
We do not disclaim responsibility for delivering products materially consistent with accepted orders, honoring applicable written warranties, or providing remedies required by law.
Some jurisdictions do not allow certain warranty exclusions, so some provisions in this section may not apply to every customer.
SECTION 18 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Custom Auto Covers LLC and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of the Services.
Where liability cannot be excluded but may lawfully be limited, our aggregate liability relating to a particular order will not exceed the amount paid for the product or service giving rise to the claim.
This limitation does not apply to:
- Fraud or fraudulent misrepresentation;
- Willful misconduct;
- Gross negligence where liability cannot legally be limited;
- Death or personal injury caused by negligence where liability cannot legally be limited;
- Obligations expressly accepted in a written warranty; or
- Consumer rights that cannot legally be excluded or limited.
Nothing in these Terms requires a customer to waive a legal right that applicable law does not permit the customer to waive.
SECTION 19 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Custom Auto Covers LLC and its officers, employees, agents, contractors, and service providers from third-party claims resulting from:
- Your material violation of these Terms;
- Your unlawful use of the Services;
- Your infringement of another person’s rights; or
- Information or content that you submit in violation of law.
This section does not require a consumer to indemnify us for our own negligence, breach of contract, unlawful conduct, or responsibility that cannot legally be transferred.
SECTION 20 – SUSPENSION AND TERMINATION
You may stop using the Services at any time.
We may suspend or terminate access to the Services when reasonably necessary because of:
- Fraud or suspected unauthorized activity;
- A material violation of these Terms;
- Security risks;
- Abuse of customer-support personnel;
- Unlawful conduct; or
- Discontinuation of the Services.
Termination does not affect rights or obligations that arose before termination, including payment obligations, refund obligations, intellectual property rights, limitations of liability, or dispute-related provisions that by their nature should survive.
SECTION 21 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will remain in effect.
SECTION 22 – WAIVER AND ENTIRE AGREEMENT
A failure to enforce a provision of these Terms does not waive the right to enforce it later.
These Terms and the policies incorporated into them constitute the agreement between you and us regarding your use of the Services and supersede prior communications concerning the same subject.
Where a specific product description, written warranty, promotion, or policy provides the customer with greater protection than these general Terms, the more specific commitment will apply to that issue.
SECTION 23 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, or transfer of the business, provided that customer rights are not unlawfully reduced.
SECTION 24 – GOVERNING LAW
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.
Nothing in this section limits any mandatory consumer protection right that applies under the laws of the jurisdiction in which the customer resides.
Any dispute that is not required by applicable law to be heard elsewhere will be subject to the jurisdiction of the applicable state or federal courts located in Wyoming.
SECTION 25 – CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our Services, products, policies, business practices, legal obligations, or technology.
The current version will be posted on this page with an updated effective date.
Where required by law, we will provide additional notice of material changes.
Changes will not retroactively remove rights relating to orders accepted before the effective date of the change unless applicable law permits and the customer agrees.
SECTION 26 – CONTACT INFORMATION
Questions, complaints, claims, or notices regarding these Terms may be sent to:
Custom Auto Covers LLC
Doing business as Custom Car Cover
Registered in Wyoming, United States
Email:
info@carcovercustom.com
Phone:
+1 (307) 381-8032
Customer support hours:
Monday–Friday, 9:00 AM–5:00 PM MT
Business correspondence address:
439 US Route 1, Ste A3
York, ME 03909
United States
This is not a product return address.
Please contact us before returning any product. Approved returns will receive return instructions and, where applicable, an RMA number.